Frequently Asked Questions

General Service Questions

Welcome to Shoe Glay, your premier provider of hosting, gaming, and cloud services. We offer a wide range of solutions designed to meet the diverse needs of individuals and businesses, from robust web hosting for personal blogs to scalable cloud infrastructure for enterprise applications. Our services are built on a foundation of reliability, performance, and security, ensuring your online presence is always available and protected.

We understand that choosing the right service can be complex, which is why our team is dedicated to providing comprehensive support and guidance. Whether you're looking for shared hosting, a dedicated server, or a custom cloud solution, we have the expertise to help you select and implement the perfect plan. Our commitment to customer satisfaction means we are continuously optimizing our infrastructure and expanding our service offerings to keep pace with the latest technological advancements.

Explore our Services page for a detailed breakdown of what we offer, or check out our Tariffs/Plans page to find the perfect package that fits your budget and requirements.

Billing & Payments

At Shoe Glay, we strive to make billing and payments as straightforward as possible. We offer a variety of convenient payment methods, including major credit cards, PayPal, and bank transfers, to ensure a seamless transaction process for all our clients. Your invoices are generated automatically and can be accessed anytime through your client portal, providing full transparency on your service usage and expenditures.

Invoices are typically issued a few days before your service renewal date, giving you ample time to review and settle your payment. We also provide automated payment reminders to help you avoid any service interruptions. Should you have any questions regarding your bill, payment options, or need to update your billing information, our support team is readily available to assist you.

For detailed information on our payment policies or to discuss specific billing inquiries, please do not hesitate to contact our billing department. We're here to ensure your financial transactions with Shoe Glay are always clear and hassle-free.

How to reset my password?

If you need to reset your password for your Shoe Glay client portal, the process is quick and secure. Simply navigate to the login page and click on the "Forgot Password" link. You will be prompted to enter the email address associated with your account.

An email containing a password reset link will then be sent to your registered email address. Please make sure to check your spam or junk folder if you don't see it in your inbox within a few minutes. Click on the link provided in the email, and you will be redirected to a page where you can set a new password for your account. For security reasons, this link is valid for a limited time.

If you encounter any issues during the password reset process or do not receive the email, please contact our support team immediately. We are here to help you regain access to your account swiftly and securely.

Account Management

Managing your Shoe Glay account is designed to be intuitive and user-friendly through our dedicated client portal. Here, you can effortlessly update your personal information, manage your active services, view your billing history, and even upgrade or downgrade your plans as your needs evolve. Our portal provides a comprehensive overview of all your subscriptions and allows for easy configuration of various service settings.

You can also manage sub-accounts, set up notifications, and control security features like two-factor authentication to enhance the protection of your data. We encourage all clients to regularly review their account details to ensure accuracy and to take advantage of all the features available in the portal designed to streamline your experience.

Should you require assistance with any aspect of account management, our support team is always ready to provide detailed instructions and personalized help. Your control and convenience are our top priorities.

Domain Management

Effective domain management is crucial for your online presence, and Shoe Glay provides all the tools you need to control your domains with ease. Through your client portal, you can register new domains, transfer existing ones, and manage DNS settings, including A records, CNAME records, and MX records, to direct your website and email traffic precisely as needed.

Our intuitive interface allows you to set up domain forwarding, manage privacy protection, and renew your domain registrations effortlessly, preventing any lapses in your online visibility. We also offer tools for managing subdomains and setting up custom nameservers, giving you complete control over your domain portfolio.

If you have any questions about connecting your domain to your hosting service, configuring DNS, or any other domain-related query, our expert support team is available to guide you through every step, ensuring your website is always accessible to your audience.

Contact Support

Couldn't find the answer to your question in our FAQ? Our dedicated support team is here to assist you with any further inquiries or technical issues you might be experiencing. We are committed to providing timely and effective solutions to ensure your services run smoothly.

Email Us

For general inquiries, detailed support requests, or billing questions, send us an email. We aim to respond to all email inquiries within 24 business hours.

Email: info@shoeglay.com

Call Us

For immediate assistance or urgent technical support, please give us a call during our working hours. Our phone lines are staffed by experienced technicians ready to help.

Phone: +6562955678

Open a Support Ticket

For the most efficient resolution of technical issues and to track your request, we recommend opening a support ticket through our client portal.

Submit a Ticket

Our Working Hours

  • Monday - Friday: 9:00 AM - 6:00 PM SGT
  • Saturday: 10:00 AM - 2:00 PM SGT
  • Sunday: Closed

Our team observes all major Singapore public holidays. Responses may be delayed during these times.